Returns & Exchanges
At Aqualogica, we want you to love your glow, which is why we offer a hassle-free return policy for products that arrive damaged or incorrect. You can initiate a return within 7 days of delivery to ensure your skincare routine remains uncompromised.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Provide Evidence
Upload clear images or a short video of the product and its packaging to document any damage or discrepancies found upon arrival.
Package the Product
Ensure the item is unused and kept in its original packaging with all tags and seals intact before handing it over to our courier partner.
Quality Check & Refund
Once our warehouse receives and verifies the item's condition, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing